Hiring a warranty lawyer can be useful when consumers want to enforce their rights for the many products and services they buy. Under the Australian Consumer Law (ACL),whether you are a retailer, trader, manufacturer or service provider you have legal obligations that must be followed. Offering a warranty is one of those obligations that must be complied with.

5 Questions to Ask When Hiring a Warranty Lawyer

1. What is your experience working with warranties?

Warranty lawyers with years of knowledge and skill is important for consumers looking to hire a warranty lawyer. Having experience enables the lawyer to properly and effectively advocate your issues in relation to warranties. Particularly, knowledge about the different categories of warranties will be beneficial. They can explain what category your warranty falls under such as warranty against defects, formal written warranties and express or extended warranties.

2. Can I lodge a claim for compensation?

Under the ACL, there is no set time limits when consumers can make a claim. Depending on the quality of the product or service that is provided, consumers may be entitled to remedies even after the manufacturers’ or extended warranty has expired.

3. What can a warranty lawyer accomplish for me?

Before hiring a warranty lawyer, a consumer can report their issue to the Australian Competition and Consumer Commission (the ACCC). They can investigate complaints and inform both consumers and businesses of their rights and obligations. However, what the ACCC cannot do, is dealing with private contractual disputes between two parties. If you want to take action, hiring a warranty lawyer to either issue a complaint or negotiate on your behalf can ensure that the various bodies are aware of your warranty issue. Also, a warranty lawyer can give legal or professional advice so that consumers are familiar with the various options that are available to them.

4. What can a warranty lawyer clarify for me?

A warranty lawyer can explain to a consumer who is the warranty provider and the time period of the warranty. They can clarify the terms and conditions of the warranty that are required to be followed by the warranty provider and general questions that a consumer might have in relation to the product and service that they were sold. This will ensure that the consumer is afforded sufficient protection by the provider and will make sure that they are abiding to their legal obligations to provide sufficient protection to their consumers.

5. What potential issues might be anticipated from my case?

If you’re looking to hire a warranty lawyer, it is most likely that you have an issue with a product or service that you bought. They can help you determine the reasonable prospects of success for your case and whether it will be worth your time and money to begin legal proceedings against another party. It is most likely that the issue will be settled outside of court, usually through the form of alternative dispute resolutions. This can either take the form of negotiation, mediation and arbitration between both parties.

Conclusion

Knowing when to hire a warranty lawyer can be confusing. But asking these 5 questions before hiring a warranty lawyer makes the whole process easier. If you want to ensure that you are offered the correct warranties for a product or service and that these rights are being upheld under the ACL, hiring a warranty lawyer should be taken into consideration.

Unsure where to start? Contact a LawPath consultant on 1800 529 728 to learn more about obtaining a fixed-fee quote from our network of 750+ expert lawyers or any other legal needs.

Michelle Ma

Michelle is a legal intern working in the content team at LawPath. With an interest in technology law and legal innovation, she is currently completing a Bachelor of Laws as well as a Bachelor of Criminology and Criminal Justice at the University of New South Wales (UNSW).