Customer Membership Form

This document is based on the Membership Form template provided by the peak industry body AUSactive. It uses plain English drafted to be easy for members to understand. For more information, see the AUSactive website.

A customer membership form is a legal document that outlines the details of a member's membership, as well as the terms and conditions between a health and fitness centre and its members regarding the use of the health and fitness centre facilities and services.

It is essential for any small business that wants to set up a health and fitness centre as it helps protect both parties' rights and provides clarity on what is expected from each party. By having a customer membership form in place, a small business can protect itself from legal disputes, ensure that its clients understand the rules and regulations, and provide a professional and organized image to its clients. It also helps to establish a strong relationship between the health and fitness centre and its clients based on trust and mutual understanding.

Note carefully the sections of the agreement that require signatures, and any instances where text must be selected or boxes must be ticked to create a binding agreement.

IMPORTANT: We highly recommend that you seek legal advice when drafting this form to ensure that it conforms with consumer laws in the State in which your health and fitness centre is based. Consumer laws are subject to regular change. Additionally, where your business operates across multiple states, you should make a separate form for each state.

What does the Customer Membership Form include?

• Membership fees. This outlines the fees clients are expected to pay for membership and any additional services, such as personal training or classes.
• Membership term. This outlines the duration of the membership, whether it is an ongoing or fixed term membership.
• Health and fitness centre rules. This section outlines the health and fitness centre's rules, including the hours of operation, dress code, and behavior expectations.
• Liability waiver. This section outlines the risks associated with using the health and fitness centre facilities and services and releases the health and fitness centre from any liability for injury or damage, to the extent permitted by law.
• Termination and cancellation. This section outlines the process for terminating or canceling the membership, including any fees or penalties.
• Dispute resolution. This section outlines the process for resolving any disputes between the health and fitness centre and its clients.
• Privacy. This section outlines how the health and fitness centre collects, uses, and protects personal information.
• Australian Consumer Law notices. These state-specific notices ensure your form complies with the Australian Consumer Law. Some states do not require them and therefore they will not appear on your form if you select those states.