Customer Membership Form
This Form can be used to sign up new members to a health or fitness centre on a fixed or ongoing basis.
(0 reviews)
Last updated December 20, 2024
Under 20 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
This document is based on the Membership Form template provided by the peak industry body AUSactive. It uses plain English drafted to be easy for members to understand. For more information, see the AUSactive website.
A customer membership form is a legal document that outlines the details of a member's membership, as well as the terms and conditions between a health and fitness centre and its members regarding the use of the health and fitness centre facilities and services.
It is essential for any small business that wants to set up a health and fitness centre as it helps protect both parties' rights and provides clarity on what is expected from each party. By having a customer membership form in place, a small business can protect itself from legal disputes, ensure that its clients understand the rules and regulations, and provide a professional and organized image to its clients. It also helps to establish a strong relationship between the health and fitness centre and its clients based on trust and mutual understanding.
Note carefully the sections of the agreement that require signatures, and any instances where text must be selected or boxes must be ticked to create a binding agreement.
IMPORTANT: We highly recommend that you seek legal advice when drafting this form to ensure that it conforms with consumer laws in the State in which your health and fitness centre is based. Consumer laws are subject to regular change. Additionally, where your business operates across multiple states, you should make a separate form for each state.
The Legal Risk Score of a Customer Membership Form Template
Our legal team have marked this document as low risk considering:
- The document allows the health and fitness business to modify the agreement terms and membership fees after the initial term, which could lead to unexpected financial obligations or changes in service terms that might not align with the member's initial expectations.
- The agreement places the responsibility on members to update their health and personal information accurately and promptly, which could lead to liability issues or access restrictions if not adhered to diligently.
- There is a potential financial risk for members, as they are required to pay fees even if they choose not to use the facilities, and there might be additional charges for cancellation depending on the circumstances.
Customer Membership Form Checklist
Complete your free Customer Membership Form with our checklist
Review and Confirm Details
Ensure all personal information, membership type, and payment details are correct before signing the document to avoid future discrepancies.
Understand Cancellation and Fee Policies
Familiarize yourself with the cancellation policies and fee structures, including potential charges for early termination and conditions under which fees continue to accrue.
Update Personal Information Promptly
Commit to promptly updating any changes in personal information such as address, contact details, and health status to maintain accurate records and ensure proper service delivery.
Monitor Agreement Changes
Regularly check for any updates or changes to the agreement terms or membership fees announced by the health and fitness business to stay informed and manage your membership effectively.
What does the Customer Membership Form include?
- Membership fees. This outlines the fees clients are expected to pay for membership and any additional services, such as personal training or classes.
- Membership term. This outlines the duration of the membership, whether it is an ongoing or fixed term membership.
- Health and fitness centre rules. This section outlines the health and fitness centre's rules, including the hours of operation, dress code, and behavior expectations.
- Liability waiver. This section outlines the risks associated with using the health and fitness centre facilities and services and releases the health and fitness centre from any liability for injury or damage, to the extent permitted by law.
- Termination and cancellation. This section outlines the process for terminating or canceling the membership, including any fees or penalties.
- Dispute resolution. This section outlines the process for resolving any disputes between the health and fitness centre and its clients.
- Privacy. This section outlines how the health and fitness centre collects, uses, and protects personal information.
- Australian Consumer Law notices. These state-specific notices ensure your form complies with the Australian Consumer Law. Some states do not require them and therefore they will not appear on your form if you select those states.
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