The National Disability Insurance Scheme (NDIS) is a government funded scheme that provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. The NDIS involves personalised plans to accommodate the need of each participant, hence the scope and delivery of services under NDIS should be laid out in a service agreement.

When to use this NDIS Service Agreement:

Use this NDIS Service Agreement when:

• You are engaging the services to participants under the NDIS;

• You want to ensure the scope and costs of the service to be prescribed explicitly; and

• You intend to eliminate any potential confusion about each party’s rights and responsibilities. 

What is an NDIS Service Agreement?

An NDIS Service Agreement refers to a contract or agreement between a participant of the National Disability Insurance Scheme (NDIS) in Australia and a service provider. The NDIS is a government-funded program designed to support people with disabilities by providing them with the necessary funding and services to improve their quality of life and independence.

The NDIS Service Agreement outlines the terms and conditions under which a service provider will deliver specific services and supports to an NDIS participant. This agreement typically includes important details such as:

• Services and Supports: A description of the services and supports that the participant will receive from the service provider. This could include personal care, therapy, assistive technology, transportation, and more.

• Duration: The duration of the agreement, including start and end dates.

• Payment and Funding: Details about the funding arrangements, payment schedule, and the total amount of funding allocated for the participant's support.

• Responsibilities: Clear delineation of responsibilities and expectations for both the participant and the service provider. This could involve outlining the participant's goals and the provider's role in helping the participant achieve those goals.

• Termination: Conditions under which either party can terminate the agreement, as well as any notice periods required.

• Review and Updates: Procedures for reviewing and updating the agreement may be necessary if the participant's needs change over time.

• Complaints and Dispute Resolution: Information on how to handle complaints or disputes that may arise during the course of the agreement.

• Confidentiality: Provisions related to the confidentiality of personal information and the participant's privacy.

It's important for both the participant and the service provider to carefully read and understand the terms outlined in this NDIS Service Agreement before signing it. This ensures that both parties are aware of their rights, responsibilities, and expectations, which can help foster a successful and productive working relationship.

Other documents you may need:

• Services Agreement (Supply to a Customer)
• Services Agreement (Pro-Supplier)
• NDIS Privacy Policy

Frequently Asked Questions

Is the NDIS Service Agreement a legal document? 

Yes, this NDIS Service Agreement is a legal document. It is a formal contract or agreement between an NDIS participant and a service provider that outlines the terms and conditions under which services and supports will be provided. As a legally binding document, it establishes the rights, responsibilities, and obligations of both parties involved.

The NDIS Service Agreement is designed to provide clarity and transparency about the services that will be delivered, the funding arrangements, the roles of the participant and the service provider, and the mechanisms for addressing any issues or disputes that may arise during the course of the agreement.

Because it is a legal document, it's important for you and the service provider to thoroughly understand the terms and conditions before signing.