If your business hires out goods to customers, you should have a Goods Hire Agreement (Agreement). This Agreement clearly and accurately sets out the obligations, terms and conditions regarding the rental of goods. Put simply, it contains everything a customer (hirer) needs to know about the goods they rent.  

Is it a legal requirement to have an Goods Hire Agreement?  

This Agreement is not legally required, however it is certainly encouraged from a legal perspective. This Agreement creates a formal contract between your business and the hirer. It enforces some key protections and limitations. Signed by both parties, the document comprehensively outlines the respective roles and responsibilities. Customers should read and sign the Agreement prior to or at the commencement of the rental of goods. The Agreement can be conveniently attached to an invoice for example. Update your Agreement accordingly to accurately reflect your business’ current rental procedure.  

Why should I have an Goods Hire Agreement?

The Agreement has important implications for your business and customers. It is in your business’ best interests to have a detailed and easy-to-understand Agreement. The Agreement provides a strong contractual framework for a drama-free rental experience. Hiring out goods carries invariable risks. This Agreement anticipates and helps manage risks, limits your business’ liability, protects against unwanted costs, and proactively sets out the procedure if things go awry. It also ensures both parties are aware of the consequences of non-compliance with the Agreement. Overall, this helps clarify and manage customer expectations, and thus reduces the risk of dispute and misinformation. The Agreement makes customers better informed, and also encourages consistency on your business’ end with respect to obligations and procedure. 

What does this Agreement cover?

This Agreement comprises the terms and conditions of rental, including but not limited to: 

• Hire: commencement of the hire period, possibility of extension, return of goods, refund policy

• Payment

• Use, operation and maintenance

• Warranties

• Taxes

• Indemnity

• Loss, damage or breakdown

• Insurance

• Liability

• Repossession

• Completion of hire period

• Default

• Remedies