This is a basic agreement that provides a general set of terms and conditions for the provision of managed-services, often on an ongoing basis, such as IT, or technical support or clerical support. The services to be provided may be detailed in the agreement, with the equipment and applications to be included, as well as what is excluded from support. The agreement also allows for documentation of the minimum standards the environment must meet in order to qualify for services. Due to the number of options provided in the precedent, a thorough review of the agreement upon completion is strongly recommended prior to issuing to the other party.

Use this Managed Services Agreement if:

• You are providing managed services to a client
• You are a client seeking managed services

What does the Managed Services Agreement cover?

• Description of the services being provided, including supported sites, service level guarantees, fees and service specifications
• Other useful provisions dealing with matters such as suspension and termination, confidentiality, privacy, intellectual property, liability, notice requirements and subcontracting.

Further information:

• What is a services agreement?