Managed Services Agreement
A Managed Services Agreement provides a general set of terms and conditions for the provision of managed services, often on an ongoing basis, such as IT, technical support or clerical support.
4.7 (6 reviews)
Last updated December 20, 2024
Under 10 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
This is a basic agreement that provides a general set of terms and conditions for the provision of managed-services, often on an ongoing basis, such as IT, or technical support or clerical support. The services to be provided may be detailed in the agreement, with the equipment and applications to be included, as well as what is excluded from support. The agreement also allows for documentation of the minimum standards the environment must meet in order to qualify for services. Due to the number of options provided in the precedent, a thorough review of the agreement upon completion is strongly recommended prior to issuing to the other party.
The Legal Risk Score of a Managed Services Agreement Template
Our legal team have marked this document as low risk considering:
- The obligations coincide with the performance of the services, and few obligations extend beyond that.
- The Company retains the right to subcontract its obligations under the agreement, potentially affecting the consistency and quality of the services provided to the Client.
- The document grants the Company broad discretion in determining how services are delivered.
Managed Services Agreement Checklist
Complete your free Managed Services Agreement with our checklist
Ensure Proper Execution
Make sure that all parties involved sign the agreement on the designated execution date to validate its enforceability.
Review Service Delivery Specifications
Regularly compare the actual service delivery against the standards and specifications outlined in the schedules of the agreement to ensure compliance.
Monitor Fee Adjustments
Stay alert to any notifications regarding fee adjustments on each anniversary of the Commencement Date to manage budgeting and financial planning effectively.
Use this Managed Services Agreement if:
- You are providing managed services to a client
- You are a client seeking managed services
What does the Managed Services Agreement cover?
- Description of the services being provided, including supported sites, service level guarantees, fees and service specifications
- Other useful provisions dealing with matters such as suspension and termination, confidentiality, privacy, intellectual property, liability, notice requirements and subcontracting.
Further information:
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