Managed Services Agreement
A Managed Services Agreement provides a general set of terms and conditions for the provision of managed services, often on an ongoing basis, such as IT, technical support or clerical support.
4.7 (6 reviews)
Last updated October 16, 2024
Under 10 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
This is a basic agreement that provides a general set of terms and conditions for the provision of managed-services, often on an ongoing basis, such as IT, or technical support or clerical support. The services to be provided may be detailed in the agreement, with the equipment and applications to be included, as well as what is excluded from support. The agreement also allows for documentation of the minimum standards the environment must meet in order to qualify for services. Due to the number of options provided in the precedent, a thorough review of the agreement upon completion is strongly recommended prior to issuing to the other party.
The Legal Risk Score of a Managed Services Agreement Template
Our legal team have marked this document as low risk considering:
- The specifications can be easily changed.
- The obligations coincide with the performance of the services, and few obligations extend beyond that.
- The agreement is simple to sign.
Managed Services Agreement Checklist
Complete your free Managed Services Agreement with our checklist
Get the right individuals to sign the document
Where the parties are companies, their authorised representatives should sign this document.
Keep the document readily available
Both parties should have the document handy as an easy reference for their obligations.
Use this Managed Services Agreement if:
- You are providing managed services to a client
- You are a client seeking managed services
What does the Managed Services Agreement cover?
- Description of the services being provided, including supported sites, service level guarantees, fees and service specifications
- Other useful provisions dealing with matters such as suspension and termination, confidentiality, privacy, intellectual property, liability, notice requirements and subcontracting.
Further information:
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