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Refund Policy

A Refund Policy is a document that enables your business to inform customers of your refund and returns process.
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4.8 (80 reviews)
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Under 10 minutes
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Suitable for Australia
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Document Overview

A Refund Policy is a document that enables your business to inform customers of your refund and returns process. Under Australian Consumer Law, customers have the right to choose either a refund or exchange if a product or service has a major problem. This is deemed to be products or services that are unsafe, significantly differ from their description, or have an issue that would have stopped the customer from purchasing had they known beforehand. Even if the problem does not classify as major, the customer is still entitled to have the issue repaired in a reasonable amount of  time. 

This document incorporates the refund and return provisions of the Australian Consumer Law to ensure your business adheres to the rights of customers. It also outlines the instances in which you won’t have to provide a refund for your products or services. This includes when customers simply change their mind or are responsible for creating the fault. In addition, the document allows you to detail your returns process and who will be liable for shipping costs. 

Use this Refund Policy If:

  • You want to inform your customers of your refund and returns process when they’re not satisfied with a product or service.

  • You want to ensure your business complies with Australian Consumer Law and the rights of customers.

What does this Refund Policy Cover?

  • Australian Consumer Law;

  • Change of mind;

  • Products damaged during delivery;

  • Returns process;

  • Shipping costs for returns;

  • Response time; and

  • Exceptions.

Further Information


Further Information:


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Here's what people say about Lawpath’s Refund Policy
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Fast and efficientShort, concise straight to the point and efficient! Highly recommend
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Sara
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QuickThis was a quick and easy service to use withouth having to stress about the details.
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Becky
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Straight forward and extensive.All the documents are so easy to amend and populate with info.
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Dazieday76
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GoodEasy to create however we are a nsw food wholesaler and the wording and some content needs to be changed. Not sure how to go about that?
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David
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Easy to useVery easy to create a document, very user friendly!
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Stacey
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Quick, easy and effective process.The document was created in a matter of seconds and fully met my needs.
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Mark
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Super simple to use and understandThe only thing i would have liked to be able to tailor is services on public holidays etc
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Wayne
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Truly easy and a pleasureThe document was completed in a timely manner, with information content anyone should have available.
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P. Marsden
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GoodThe document was easy to create, will check it to see if it is all that i need
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Theresa
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Very easyThe document was easy to create, although it will require some modifications for my purposes.
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Shane
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