Refund Policy

Refund Policy

eSign with Lawpath
4.8 (38)
Under 10 minutes
Under 10 minutes
Last updated December 2018
Last updated February 2, 2021
Suitable for all Australian states and territories
Suitable for all Australian states and territories

A Refund Policy is a document that enables your business to inform customers of your refund and returns process. Customisable and ready to use in under 10 minutes.

Get started

Document Overview

A Refund Policy is a document that enables your business to inform customers of your refund and returns process. Under Australian Consumer Law, customers have the right to choose either a refund or exchange if a product or service has a major problem. This is deemed to be products or services that are unsafe, significantly differ from their description, or have an issue that would have stopped the customer from purchasing had they known beforehand. Even if the problem does not classify as major, the customer is still entitled to have the issue repaired in a reasonable amount of  time. 

This document incorporates the refund and return provisions of the Australian Consumer Law to ensure your business adheres to the rights of customers. It also outlines the instances in which you won’t have to provide a refund for your products or services. This includes when customers simply change their mind or are responsible for creating the fault. In addition, the document allows you to detail your returns process and who will be liable for shipping costs. 

Use this Refund Policy If:

  • You want to inform your customers of your refund and returns process when they’re not satisfied with a product or service.
  • You want to ensure your business complies with Australian Consumer Law and the rights of customers.

What does this Refund Policy Cover?

  • Australian Consumer Law 
  • Change of mind
  • Products damaged during delivery
  • Returns process
  • Shipping costs for returns
  • Response time
  • Exceptions

Further Information:


Document Reviews

No reviews available.

How it works

Follow the steps below and you’ll have your ready-to-use document in no time.

Step 1

Set up a free Lawpath account

Step 2

Search and find the document you need from our list

Step 3

Follow the prompts and fill in all the relevant details

Step 4

Download your document in ready-to-use PDF or Docx* format. Access from any device, at anytime.

A giant library of template documents combined with a legal marketplace make this a must have for any small business owner.
Jake Benjafield

Create and access documents anytime, anywhere by signing up to our monthly or annual subscription plan

Sign up now

Recent Articles

Recent Articles

5 Tips for Marketing Your Business Effectively Online

Effectively marketing your business online is crucial to growth and branding. Get it right by following these 5 simple tips.

What is Unconscionable Conduct? (2021 Update)

Unconscionable conduct is conduct which is deemed unconscionable in line with general social standards. Find out more here.

What Is A Company Constitution? (2021 Update)

A company constitution is not always a legal requirement, but it is always a good idea to have one in place. Find out more in this article.
Not sure what you need?
Call and speak to one of our
consultants for free on
1800 529 728
Australia’s leading
Online legal website

Lawpath has been recognised as a
leader and innovator across the legal

Safe and Secure

We keep all your information
encrypted to ensure your
privacy and safety.