Consumer Complaint Letter
A Consumer Complaint Letter is used to communicate with a business that you have a complaint regarding their products or services.
5.0 (1 reviews)
Last updated December 20, 2024
Under 5 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
It is important to try to resolve a problem with a business first before seeking help from a consumer protection agency. This letter is a low impact medium of contacting a business about an issue.
Use this Consumer Complaint Letter if:
- You wish to complain to a business about an issue you have
- You want to request a business to resolve a problem you have with their products or services
- You want to provide a time-frame for the business to respond in
The Legal Risk Score of a Consumer Complaint Letter Template
Our legal team have marked this document as low risk considering:
- Incomplete Information: The document contains several blanks and undefined terms which, if not properly filled out, could lead to misunderstandings or insufficient detail to support the consumer's complaint effectively.
- Documentation Requirements: The letter requests the inclusion of various documents such as receipts, warranties, and contracts, which may not be readily available to all consumers, potentially limiting their ability to substantiate their claims.
- Time Sensitivity: The letter specifies a deadline by which the consumer expects a response before they escalate the issue to authorities, which could pressure the recipient into a quicker resolution, possibly overlooking thorough examination or negotiation.
Consumer Complaint Letter Checklist
Complete your free Consumer Complaint Letter with our checklist
Verify Information Accuracy
Ensure that all the blanks in the document are filled out correctly, including personal contact information, details of the purchase, and the specific issues encountered with the product or service.
Gather Supporting Documents
Collect and attach all relevant documents such as receipts, warranties, cancelled cheques, contracts, and any model or serial numbers to support the claims made in the letter.
Set a Follow-Up Reminder
Mark your calendar to follow up on the issue if you have not received a response by the date mentioned in the letter, to ensure the complaint is being addressed in a timely manner.
Prepare for Further Action
Be prepared to contact the relevant authorities or seek legal advice if the issue is not resolved by the deadline stated in the letter, to escalate the matter appropriately.
What does this Consumer Complaint Letter cover?
- The problem that you experienced as a consumer
- The resolution required by the business to solve the problem
- A time frame for the business to respond within
Further Information
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