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Consumer Complaint Letter

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Consumer Complaint Letter

Consumer Complaint Letter

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5.0 (1)
Under 5 minutes
Under 5 minutes
Last updated December 2018
Last updated May 6, 2020
Suitable for all Australian states and territories
Suitable for all Australian states and territories

This letter is used to communicate with a business that you have a complaint regarding their products or services.

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Document Overview

It is important to try to resolve a problem with a business first before seeking help from a consumer protection agency. This letter is a low impact medium of contacting a business about an issue. 

Use this Consumer Complaint Letter if:

  • You wish to complain to a business about an issue you have
  • You want to request a business to resolve a problem you have with their products or services
  • You want to provide a time-frame for the business to respond in

What does this Consumer Complaint Lettercover?

  • The problem that you experienced as a consumer 
  • The resolution required by the business to solve the problem
  • A time frame for the business to respond within

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