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Complaint Policy
A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.4.9 (21 reviews)
Under 5 minutes
Suitable for Australia
Document Overview
A complaints policy outlines how your business will manage complaints and work to protect your reputation. There is always a risk that a customer may not be happy with your product or service. This agreement can apply to companies that want to inform their customers on how to make a complaint. The policy streamlines the complaint process and makes your customers feel like their concerns are being heard and their feedback is valued. Overall, a complaints policy is essential for any business which cares about providing quality customer service.
Use this Complaints Policy If:
- You provide any products or services
- You want to show that you value customer feedback
- You want to streamline your complaints procedure and protect your business' reputation.
What does this Complaints Policy Cover?
- Customer feedback statement
- Complaint submission process
- Evaluation
- Responses
Other Documents You May Need:
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Here's what people say about Lawpath’s Complaint Policy
GreatVery easy and efficiant and most of all free of cost
Gyalzen
Helpful but time consumingThe templates were very helpful but a little inconsistent and so required a lot more time to customise. For example, the t&c (goods) say shipment costs for returns are the responsibility of the customer but the refund policy contradicts this. There are also inconsistencies within templates e.G. Shipping policy - one section says domestic shipping only but there is a whole other section that talks about international shipping customs and taxes. Very rarely could a template be completed in the time guidelines provided. Other than that, the templates were easy to use and support was timely and helpful.
Private user
Very easy to useThe document was easy to use and suited us perfectly.
Jerry
Easy and quick!The document was easy and straight forward, it includes examples of what you might add to customize it. Great for beginners.
Alice
GoodEasy to create however we are a nsw food wholesaler and the wording and some content needs to be changed. Not sure how to go about that?
David
Easy to useEasy to complete, would have liked a little more guidance around warranties
Nadine
GreatThe document was easy to create and perfect for my needs
Ashley
Easy to useThe process is easy to follow and the end result was what we were looking for.
Dominic
Easy to use form.The document was easy to create however it would be good if you could modify some of fixed body of the contract. This was a business lease however it talked about bedrooms etc.
AlisaBM
Very quick and pain-freeThis document was exactly what i needed at this stage. It also gave me an understanding of how i might need to adapt it in the future.
Private user
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