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Complaint Policy

Complaint Policy

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4.8 (16)
Under 5 minutes
Under 5 minutes
Last updated December 2018
Last updated February 19, 2020
Suitable for all Australian states and territories
Suitable for all Australian states and territories

A complaints policy outlines how your business will manage complaints and work to protect your reputation. Customisable and ready for use in under 5 minutes.

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Document Overview

A complaints policy outlines how your business will manage complaints and work to protect your reputation. There is always a risk that a customer may not be happy with your product or service. This agreement can apply to companies that want to inform their customers on how to make a complaint. The policy streamlines the complaint process and makes your customers feel like their concerns are being heard and their feedback is valued. Overall, a complaints policy is essential for any business which cares about providing quality customer service.


Use this Complaints Policy If:

  • You provide any products or services
  • You want to show that you value customer feedback
  • You want to streamline your complaints procedure and protect your business' reputation.

What does this Complaints Policy Cover?

  • Customer feedback statement
  • Complaint submission process
  • Evaluation
  • Responses

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