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Complaint Policy

A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.
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4.9 (21 reviews)
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Under 5 minutes
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Suitable for Australia
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Document Overview

A complaints policy outlines how your business will manage complaints and work to protect your reputation. There is always a risk that a customer may not be happy with your product or service. This agreement can apply to companies that want to inform their customers on how to make a complaint. The policy streamlines the complaint process and makes your customers feel like their concerns are being heard and their feedback is valued. Overall, a complaints policy is essential for any business which cares about providing quality customer service.

Use this Complaints Policy If:

  • You provide any products or services
  • You want to show that you value customer feedback
  • You want to streamline your complaints procedure and protect your business' reputation.

What does this Complaints Policy Cover?

  • Customer feedback statement
  • Complaint submission process
  • Evaluation
  • Responses

Other Documents You May Need:

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Here's what people say about Lawpath’s Complaint Policy
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GreatVery easy and efficiant and most of all free of cost
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Gyalzen
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Helpful but time consumingThe templates were very helpful but a little inconsistent and so required a lot more time to customise. For example, the t&c (goods) say shipment costs for returns are the responsibility of the customer but the refund policy contradicts this. There are also inconsistencies within templates e.G. Shipping policy - one section says domestic shipping only but there is a whole other section that talks about international shipping customs and taxes. Very rarely could a template be completed in the time guidelines provided. Other than that, the templates were easy to use and support was timely and helpful.
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Private user
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Very easy to useThe document was easy to use and suited us perfectly.
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Jerry
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Easy and quick!The document was easy and straight forward, it includes examples of what you might add to customize it. Great for beginners.
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Alice
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GoodEasy to create however we are a nsw food wholesaler and the wording and some content needs to be changed. Not sure how to go about that?
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David
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Easy to useEasy to complete, would have liked a little more guidance around warranties
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Nadine
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GreatThe document was easy to create and perfect for my needs
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Ashley
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Easy to useThe process is easy to follow and the end result was what we were looking for.
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Dominic
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Easy to use form.The document was easy to create however it would be good if you could modify some of fixed body of the contract. This was a business lease however it talked about bedrooms etc.
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AlisaBM
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Very quick and pain-freeThis document was exactly what i needed at this stage. It also gave me an understanding of how i might need to adapt it in the future.
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Private user
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