Complaint Policy

A complaints policy outlines how your business will manage complaints and work to protect your reputation. There is always a risk that a customer may not be happy with your product or service. This agreement can apply to companies that want to inform their customers on how to make a complaint. The policy streamlines the complaint process and makes your customers feel like their concerns are being heard and their feedback is valued. Overall, a complaints policy is essential for any business which cares about providing quality customer service.

Use this Complaints Policy If:

• You provide any products or services
• You want to show that you value customer feedback
• You want to streamline your complaints procedure and protect your business' reputation.

What does this Complaints Policy Cover?

• Customer feedback statement
• Complaint submission process
• Evaluation
• Responses

Other Documents You May Need:

• Website Terms and Conditions of Use

• Refund Policy

• Employee Handbook