Complaint Policy
A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.
4.8 (26 reviews)
Last updated December 20, 2024
Under 5 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
A complaints policy outlines how your business will manage complaints and work to protect your reputation. There is always a risk that a customer may not be happy with your product or service. This agreement can apply to companies that want to inform their customers on how to make a complaint. The policy streamlines the complaint process and makes your customers feel like their concerns are being heard and their feedback is valued. Overall, a complaints policy is essential for any business which cares about providing quality customer service.
The Legal Risk Score of a Complaint Policy Template
Our legal team have marked this document as low risk considering:
- The document does not specify exact time frames within which complaints must be addressed, which could lead to delays in resolving issues.
- The document mentions that complaints should be sent to a specific contact but fails to provide explicit contact details, potentially complicating the submission process.
- The document states that the company will keep in touch during the complaint process and notify the complainant of the outcome, but it does not detail how often communication will occur or through what means, possibly leaving users uninformed about the status of their complaint.
Complaint Policy Checklist
Complete your free Complaint Policy with our checklist
Send the Complaint
Ensure the complaint includes your name, contact details, the nature of the complaint, steps already taken to resolve it, relevant conversations, and any pertinent documentation.
Follow-Up Communication
Regularly communicate with the appropriate department handling your complaint to stay updated on the progress.
Review Final Response
Once the complaint is resolved, review the findings and actions taken by the company to ensure satisfaction with the resolution.
Use this Complaints Policy If:
- You provide any products or services
- You want to show that you value customer feedback
- You want to streamline your complaints procedure and protect your business' reputation.
What does this Complaints Policy Cover?
- Customer feedback statement
- Complaint submission process
- Evaluation
- Responses
Other Documents You May Need:
It's never been so easy
Sign-up to a free Lawpath account
Get started and we’ll take care of you. It’s that easy.
Collaborate with e-Sign and Sharing
Having access to your legal documents has never been easier. You can request e-signature, share the document and download for an efficient collaboration.
Create unlimited legal documents and eSignatures for only $39/month.
Upgrade to a Lawpath legal plan to boost your new business.
Here's what people say about Lawpath’s Complaint Policy
Reviews are managed by BazaarVoice and comply with the BazaarVoice Authenticity Policy. Reviews are independently verified by BazaarVoice and detail our customers' real experiences.