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NDIS Cancellation Policy

This NDIS Cancellation Policy sets out your business' policies and procedures in the event of cancellation.

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5.0 (2 reviews)

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Last updated December 19, 2024

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Under 10 minutes

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Suitable for Australia

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Written by

Edwin Montoya Zorrilla

Reviewed by

Damin Murdock

Document Overview

The National Disability Insurance Scheme (NDIS) is a government funded scheme that provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability.

This document lays out the procedure for cancellation and conforms with the guidelines set out by the National Disability Insurance Agency (NDIA) in the NDIS Pricing Arrangements. The definitions of ‘adequate notice’ and ‘short notice’ comply with the default minimum requirements set out by the NDIA, but users are given the ability to set more lenient standards if applicable. This document also covers the cancellation process, including customisable fields to tailor to your business’ unique needs.

The Legal Risk Score of a NDIS Cancellation Policy Template

Our legal team have marked this document as low risk considering:


  • There is a financial risk for clients who cancel appointments on short notice or fail to show up, as they may be charged 100% of the scheduled fee.
  • Clients may be directly charged if the funding body, such as NDIS, rejects the cancellation payment, which could lead to unexpected expenses.
  • The policy may not cover all possible personal or emergency situations comprehensively, which could result in disputes over what constitutes an "exceptional circumstance" that would waive the cancellation fee.

This document presents a moderate risk profile as it clearly outlines the financial implications of cancellations and no-shows, which could deter clients from making last-minute changes. However, it also includes provisions for waiving fees in exceptional circumstances, providing some flexibility and understanding, which might mitigate the overall risk to a user familiar with such policies.

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NDIS Cancellation Policy Checklist

Complete your free NDIS Cancellation Policy with our checklist

Sign the Agreement

Ensure that all parties involved sign the document to confirm understanding and consent to the terms outlined in the cancellation policy.

Keep Records

Maintain a copy of the signed document for future reference and to support any disputes or clarifications regarding cancellation fees.

Communicate Changes

Notify the service provider immediately of any changes in circumstances that might affect appointments to potentially avoid cancellation charges.

Review Regularly

Periodically review the cancellation policy to ensure it remains compliant with any changes in regulations or operational practices.

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Use this NDIS Cancellation Policy if:

  • You are engaging the services to participants under the NDIS;
  • You want to ensure that your business’ policies and procedures regarding cancellation are prescribed clearly; and
  • You intend to eliminate any potential confusion about notice periods for cancellation. 

What does this NDIS Cancellation Policy provide?

  • Written assurance to your clients of compliance with the standards and definitions set out by the NDIA;
  • Default minimum notice periods set by the NDIA, with the option to set more lenient terms (note: you cannot set stricter notice periods than those set out by the NDIA);
  • Customisable fields for you to describe your exact cancellation process.

Further information:

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