The National Disability Insurance Scheme (NDIS) is a government funded scheme that provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability.

This document lays out the procedure for cancellation and conforms with the guidelines set out by the National Disability Insurance Agency (NDIA) in the NDIS Pricing Arrangements. The definitions of ‘adequate notice’ and ‘short notice’ comply with the default minimum requirements set out by the NDIA, but users are given the ability to set more lenient standards if applicable. This document also covers the cancellation process, including customisable fields to tailor to your business’ unique needs.

Use this NDIS Cancellation Policy if:

• You are engaging the services to participants under the NDIS;

• You want to ensure that your business’ policies and procedures regarding cancellation are prescribed clearly; and

• You intend to eliminate any potential confusion about notice periods for cancellation. 

What does this NDIS Cancellation Policy provide?

• Written assurance to your clients of compliance with the standards and definitions set out by the NDIA;

• Default minimum notice periods set by the NDIA, with the option to set more lenient terms (note: you cannot set stricter notice periods than those set out by the NDIA);

• Customisable fields for you to describe your exact cancellation process.

Further information:

• NDIS Pricing Arrangements, effective 1 January 2022