Software Support Agreement
This Software Support Agreement document sets out the terms and conditions under which a software supplier will maintain the software for a customer.
Last updated October 21, 2025
Suitable for Australia
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What is a software support agreement?
What is a software support agreement?
When should you use a software support agreement?
When should you use a software support agreement?
What should be in a software support agreement?
What should be in a software support agreement?
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Frequently asked questions
Who is this agreement suitable for?
keyboard_arrow_upWhat protections does this agreement offer?
keyboard_arrow_upAre there any key limitations in this agreement?
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keyboard_arrow_upDoes this agreement cover all Australian states and territories?
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The Legal Risk Score of a Software Support Agreement Template is Low
Our legal team have marked this document as low risk considering:
- The document allows the supplier to adjust maintenance fees annually based on the Consumer Price Index or a set percentage, which could lead to unexpected cost increases for the customer.
- The supplier is not held responsible for software errors or defects that arise from modifications made by anyone other than the supplier, potentially leaving the customer with limited recourse in such situations.
- The supplier's commitment to maintaining the software is limited to efforts "reasonable commercial endeavours," which may not guarantee a resolution to all software issues, potentially affecting the customer's operations.
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