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Software Support Agreement

This document sets out the terms and conditions under which a supplier of software will maintain the software for a customer.
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Suitable for Australia
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Document Overview

This agreement is suitable for specific or customised software development between a supplier and customer. If you have a software program that needs to be maintained or you are providing maintenance service for software, you need to set out the relevant terms and conditions within a Software Support Agreement. A Software Support Agreement sets out, in writing, terms including the maintenance services to be provided and the related charges, matters relating to software and termination, warranties and liabilities. It can also help protect your Confidential and Personal Information and prevent disputes arising throughout the term of the agreement.

Use this Software Support Agreement if:

  • You would like to provide maintenance services for software programs to another entity; or
  • You would like to receive maintenance services for software programs from another entity.

What does the Equipment Maintenance Agreement cover?

  • Duration of agreement
  • Maintenance Services
  • Manual of specifications
  • Ownership of software
  • Maintenance fees
  • Maintenance services
  • Exclusions
  • Customer’s Obligations
  • Warranties
  • Liability
  • Confidentiality & Privacy
  • Termination & notices
  • Waiver, variation, severability & Dispute resolution

Further information:

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