Legal Documents for your business

Cancellation Policy

Your first document is free with Lawpath

This legal document has been provided by Lexis Nexis

Cancellation Policy

Cancellation Policy

eSign with Lawpath
5.0 (3)
Under 10 minutes
Under 10 minutes
Last updated December 2018
Last updated February 19, 2020
Suitable for all Australian states and territories
Suitable for all Australian states and territories

A Cancellation Policy explains who may cancel appointments and the terms and conditions under which they can do so. Customisable and ready for use in under 10 minutes.

Get started

Document Overview

A Cancellation Policy explains who may cancel appointments and the terms and conditions under which they can do so. It clearly sets out the expectations of businesses and clients in the event of a ‘no show’, and enables you to charge cancellation fees to cover lost expenses. This policy contains the process of cancellation, reasonable notice requirements, and cancellation fees. This document is structured to suit direct services, such as physiotherapy, accommodation, beautician appointments etc. 

Beyond all, a cancellation policy is a proactive and simple way to establish mutual respect for both the client’s and business’ time.

Use this Cancellation Policy If:

  • Your business would like to avoid and compensate for cancellations or rescheduled appointments.

  • You want to create a proactive and simple way to establish mutual respect for both the client’s and your business’ time

Important Considerations

  • Enforcing a cancellation fee on a client who fails to show due to something beyond their control, is unreasonable. Charging the fee is reasonable when a client cancels ‘last minute’ for the purposes of convenience, price, choice etc. 

  • The amount charged as a cancellation fee should be reasonable and consistent with costs incurred by the business. Cancellation fees are sometimes taken as non-refundable deposits (amounting to 10% of the services costs). 

  • If the fee is unreasonable, Australian Consumer Law may regard the policy as an unfair contractual term.

  • Your cancellation policy should be displayed clearly on business premises, websites, marketing materials, registrations forms etc. Clients who make bookings over the phone should also be verbally notified.

  • If the policy is not communicated when the appointment is booked, and a cancellation fee is later charged, ASIC may consider the fee to be an ‘unauthorised transaction’ under their ePayments code.

  • If you have any concerns, you should seek  advice from a business lawyer.

What does this Cancellation Policy cover?

  • Objectives/Background

  • Cancellation conditions

  • Cancellation Process

  • Late Arrivals

  • Applicable Fees

  • Acceptable circumstances for waiving cancellation fees

  • Refund Policy

  • Review options

  • Client agreement

Further Information:



Document Reviews

No reviews available.

How it works

Follow the steps below and you’ll have your ready-to-use document in no time.

Step 1

Set up a free Lawpath account

Step 2

Search and find the document you need from our list

Step 3

Follow the prompts and fill in all the relevant details

Step 4

Download your document in ready-to-use PDF or Docx* format. Access from any device, at anytime.

A giant library of template documents combined with a legal marketplace make this a must have for any small business owner.
Jake Benjafield

Create and access documents anytime, anywhere by signing up to our monthly or annual subscription plan

Sign up now

Recent Articles

Recent Articles

How Many Shareholders Can a Private Company Have?

Is there a limit on the number of shareholders your private company can have? Read more to find out about shareholders in private companies.

What Are Ratchet Clauses and How Do They Work?

Find out everything you need to know about ratchet clauses, how they might impact your lease agreement and what your legal options are.

What Licence Do I Need To Sell Liquor Online?

Find out what licence you need to sell liquor online, how to apply for it, and other important considerations.
Not sure what you need?
Call and speak to one of our
consultants for free on
1800 529 728
Australia’s leading
Online legal website

Lawpath has been recognised as a
leader and innovator across the legal

Safe and Secure

We keep all your information
encrypted to ensure your
privacy and safety.