An employee assistance program can include services such as a face-to-face, telephone, email or skype counselling service, a Manager support hotline, an online EAP resource centre and/or critical incident management.

Use this EAP Policy if:

• You offer an EAP internally or through an external provider and would like to communicate this to your employees. 

• You wish to clarify the services available to employees for assistance. 

What does this EAP Policy cover?

• The purpose of the EAP policy;

• The scope of coverage and eligibility requirements;

• The person responsible for administering the EAP Policy;

• The types of the EAP support services available;

• The types of issues that the EAP support services can assist with;

• Usage of the EAP support services during and outside work hours;

• Accessing the EAP support service, including self-referral and referral by other parties;

• Privacy and confidentiality of employees who use the EAP support service

Further information:

• 5 Tips to Help Improve Employee Wellbeing

• Employment lawyers

• 5 Benefits of Promoting Mental Health in the Workplace

• The 5 Signs of Employee Burnout