Employee Assistance Program Policy

Employee Assistance Program Policy

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Under 5 minutes
Under 5 minutes
Last updated December 2018
Last updated May 17, 2021
Suitable for all Australian states and territories
Suitable for all Australian states and territories

This Employee Assistance Program (EAP) Policy can be used to ensure that employees are aware of EAP services provided by the company, as part of its commitment to promote the mental health of employees.

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Document Overview

An employee assistance program can include services such as a face-to-face, telephone, email or skype counselling service, a Manager support hotline, an online EAP resource centre and/or critical incident management.

Use this EAP Policy if:

  • You offer an EAP internally or through an external provider and would like to communicate this to your employees. 
  • You wish to clarify the services available to employees for assistance. 

What does this EAP Policy cover?

  • The purpose of the EAP policy;
  • The scope of coverage and eligibility requirements;
  • The person responsible for administering the EAP Policy;
  • The types of the EAP support services available;
  • The types of issues that the EAP support services can assist with;
  • Usage of the EAP support services during and outside work hours;
  • Accessing the EAP support service, including self-referral and referral by other parties;
  • Privacy and confidentiality of employees who use the EAP support service

Further information:


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