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SaaS Agreement (Software as a Service)

A Software-as-a-Service (SaaS) Agreement is a contract between suppliers and customers of software.

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Document Overview

SaaS agreements represent a shift away from traditional software licences which may have involved up-front payments and time-consuming updating processes.

The Importance of a SaaS agreement

An effective SaaS agreement describes the service level, disclaimers and liabilities. By explaining the service level, it sets out the goals and limits of service for the user. For example, a well-described service level may clarify the minimum uptime of the service, how it is measured or the support response time for the service. 

How Do They Work?

SaaS users subscribe to an application, where information is usually backed up by an online cloud server. Since this is only a software subscription and not a licence, the provider charges a fee for access. This document contains the terms that regulate how the provider will make the software accessible for the customer. This document also allows providers to cater the terms of the SaaS agreement to their service. For example, the provider can customise the provisions that outline maintenance, support services, service level and setup of the service for the user to fit the needs of their service.

Use this Saas Agreement If:

  • You want to establish the terms under which a customer can access and use your software application

What does this SaaS Agreement cover?

  • SaaS Services and Support

  • Restrictions and Responsibilities

  • Confidentiality and Proprietary Rights

  • Payment of Fees

  • Term and Termination

  • Warranty and Disclaimer

  • Indemnity

  • Limitation on liability

  • General Terms

  • Statement of Work

  • Service Level Terms

  • Support Terms

  • Order Form

Further information: 


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