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Shipping Policy

A Shipping Policy is a document that clearly sets out your company’s procedures, information and rules regarding the shipment of goods.
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4.4 (33 reviews)
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Under 10 minutes
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Suitable for Australia
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Document Overview

A Shipping Policy is a document that clearly sets out your company’s procedures, information and rules regarding the shipment of goods. It contains everything a customer needs to know about the delivery of a purchase. If your business or company sells goods that get shipped and delivered to your customers, you should have a Shipping Policy. 

Although a Shipping Policy is not a legal requirement, the policy essentially shapes the implied contract between a business and customer. Therefore, it is in both parties interests to have an accurate, detailed and easy-to-understand policy.

Why should I have a Shipping Policy?

A clear and transparent Shipping Policy helps customers make informed decisions and know what to expect from a purchase. It covers all shipping costs, different shipping options available, and the steps that occur from the time of purchase till the point of arrival at a customer’s doorstep. A well-developed Shipping Policy details shipping methods, expected timeframes, shipping prices, shipping restrictions, payment methods, contact details, and any additional information. 

Providing accurate shipment information builds trust and enables customers to review and calculate the true cost of their purchase. When customers are better informed, there are less complaints and shipping-related queries. A Shipping Policy can thus increase order volume, decrease cart abandonment, and help gain and retain customer base. It also encourages uniformity and consistency on the company’s end, since shipping packages at-will or inconsistency can ruin the customer relationship. 

Where should I display my Shipping Policy?

A Shipping Policy is only helpful if customers can easily access it. Display and link your Shipping Policy early on in the shopping process. Link it at the bottom of your website in the footer or link section, where customers intuitively expect to find it. Also add links to your Shipping Policy to other legal documents like your Privacy Policy, Terms & Conditions, and Refund and Returns Policy. This makes your website more transparent and policy framework more cohesive. It’s best to review and update your shipping policy every six months, and each time your company’s shipping procedures change.

What does this Shipping Policy cover?

  • Shipment Processing Time

  • Shipment Locations

  • Shipping Restrictions

  • Estimated Delivery Times

  • Shipping Rates

  • Tracking Options

  • International Customs, Duties and Taxes

  • Missing or Lost Packages

  • Damages

Further Information:


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Here's what people say about Lawpath’s Shipping Policy
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So easy to useSo easy to use. If i had a business i would surely sign up. But i just need the service for rental papers. Seamless service highly recommend
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Private user
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Good, but not great. Need to be able to customise.It was quick and simple to create, but i would have liked a little more flexibility. It will definitely do for now until we get into full swing!
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Ryan
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Really good!I love this... A fast online way to create legal documents. Fantastic!
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Maryanne
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Greate experience but still not sureInserting company details into the document are very convience. However, i still not sure if this is everything i need without further legal assistance which might cost lots of money
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Cheng
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Helpful but time consumingThe templates were very helpful but a little inconsistent and so required a lot more time to customise. For example, the t&c (goods) say shipment costs for returns are the responsibility of the customer but the refund policy contradicts this. There are also inconsistencies within templates e.G. Shipping policy - one section says domestic shipping only but there is a whole other section that talks about international shipping customs and taxes. Very rarely could a template be completed in the time guidelines provided. Other than that, the templates were easy to use and support was timely and helpful.
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Private user
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Awesome ork!!!This is amazing!!! I needed this document for my new business and this worked a charm! It took a whole of five minutes and i can edit it as i like. Thank you!
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Leah93
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So easy!!!!Loved it. Easy and simple. Perfect for my needs, and quick, allowing me to get my business started sooner!
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Bonnie
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Deed of variationWas simple to use but not so good on the fomatting
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Rudy
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Easy, thank youReally easy and quick to create, easy to understand, no complicated jargon. Thank you
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Anna
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Sooo easy!Without having seen the document yet, so far this process has been amazingly quick!
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Elise
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