Shipping Policy
A Shipping Policy is a document that clearly sets out your company’s procedures, information and rules regarding the shipment of goods.
Last updated October 21, 2025
Suitable for Australia
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What is a shipping policy?
What is a shipping policy?
When should you use a shipping policy?
When should you use a shipping policy?
What should be in a shipping policy?
What should be in a shipping policy?
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Frequently asked questions
Who benefits from having a shipping policy?
keyboard_arrow_upIs a shipping policy legally required in Australia?
keyboard_arrow_upWhat key protections does this policy provide?
keyboard_arrow_upWhat are the main limitations of this policy?
keyboard_arrow_upHow often should you update your shipping policy?
keyboard_arrow_upWhere should you display your shipping policy for customers?
keyboard_arrow_upWhat should you do if a package is missing or damaged?
keyboard_arrow_upView Sample Shipping Policy
The Legal Risk Score of a Shipping Policy Template is Low
Our legal team have marked this document as low risk considering:
- The document mentions that estimated delivery times are not guaranteed and may be affected by factors such as weather delays or other unforeseen circumstances, which introduces a risk of unpredictable delivery schedules.
- The shipping policy does not specify the exact processing times after payment verification, only stating that orders are processed "within business days," which could lead to ambiguity and potential delays in shipping.
- The policy advises customers to check common courier hiding spots or with neighbors in cases of missing or lost packages, which could imply a risk of non-recovery of packages if they are misplaced or wrongly delivered.
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