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Grievance Policy

Grievance Policy

4.8 (4)
under 5 minutes
under 5 minutes
Last updated December 2018
Last updated August 29, 2019
Suitable for all Australian states and territories
Suitable for all Australian states and territories

Important HR document used to outline a business's procedures to follow if an employee has a workplace related issue.

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Document Overview

A Grievance Policy is a document that forms part of a business's HR and employment policies. It sets out the procedures your business and employees should follow if they have a grievance in the workplace. A grievance policy is an important document which instills confidence in your employees and provides a cohesive process to follow if there is an issue in the workplace.

Use this Grievance Policy if:

  • Your business would like to inform employees about their responsibilities and duties around disputes in the workplace.

What is a workplace grievance?

A workplace grievance is an incident that is said, done or written that causes concern for an employee. Grievance is a broad term which in the context of a work environment, can mean many things, some of which include:

  • Unfair treatment;
  • The conduct of another employee;
  • Any other occurrence in the workplace that is felt to be a cause for concern.

Use this Grievance Policy if:

  • Your business would like to inform employees about their responsibilities and duties around disputes in the workplace;
  • You want your employees to understand that your business takes grievances seriously;
  • You want your employees to have a course of action available to them when they have a grievance.

Why do I need a Grievance Policy?

Disputes in the workplace are not uncommon and sometimes, they can’t be avoided. However, having the right processes in place to handle these situations will ensure that the employee’s complaint is addressed appropriately and that your business also undertakes the correct processes in addressing any grievances. This policy sets out the procedures in place so that disputes can be resolved with as little disruption as possible.

What does this Grievance Policy cover?

  • An informal grievance resolution;
  • A formal grievance resolution procedure;
  • An outline of the roles and responsibilities of the involved parties;
  • A clause covering confidentiality.

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