Grievance Policy
This Grievance Policy can be used to help your employees feel comfortable raising any workplace concerns. Using this Policy also protects your business by ensuring that you can manage any issues before they escalate or create a risk of claims or reputational damage.
4.4 (10 reviews)
Last updated December 19, 2024
under 5 minutes
Suitable for Australia
Written by
Edwin Montoya Zorrilla
Reviewed by
Damin Murdock
Document Overview
This Policy creates a process for flagging any workplace issues and lets your employees understand how these issues may be resolved. Ensuring a clear grievance policy is in place communicates the Company’s commitment to providing a safe and harmonious working environment, while also helping your management team understand how to investigate and resolve any workplace issues.
The Legal Risk Score of a Grievance Policy Template
Our legal team have marked this document as low risk considering:
- There is a risk that the informal resolution process, which encourages resolution without documentation, may lead to disputes over what was agreed upon due to a lack of formal record-keeping.
- The policy allows for the extension of grievance resolution timeframes, which could lead to prolonged periods of uncertainty and stress for the parties involved.
- The document places significant responsibility on supervisors and managers to manage the grievance process effectively, which could lead to inconsistencies in handling grievances if these individuals are not adequately trained or unbiased.
Grievance Policy Checklist
Complete your free Grievance Policy with our checklist
Ensure Proper Documentation
Maintain accurate and comprehensive records of all grievance proceedings, as these documents are essential for reference and legal compliance.
Train Supervisors and Managers
Conduct training sessions for supervisors and managers to ensure they understand their roles in the grievance process and can carry out their responsibilities effectively.
Monitor and Review the Grievance Process
Regularly review and monitor the grievance resolution processes to identify areas for improvement and ensure adherence to the policy.
Communicate the Policy
Ensure all employees are aware of the grievance policy by distributing the document and possibly organizing informational sessions to explain the process and their rights under the policy.
Use this Policy if:
- You want to introduce a clear process for raising and addressing any concerns or issues in the workplace;
- You would like to support your employees feel comfortable raising any workplace issues;
- You need to communicate the consequences of unacceptable behaviour by an employee to another employee in the workplace; and
- You need to protect your Company from the risk of disputes or claims that may impact negatively on your workplace productivity or the Company’s reputation.
What does this Policy cover?
- The process for raising any workplace grievances informally, or as a formal complaint;
- Examples of how any grievances raised informally or formally might be addressed and/or resolved;
- How any records relating to grievances in the workplace are managed, and their impact on any employee files;
- External processes available to employees if a workplace issue cannot be managed internally;
- The consequences of employees making a complaint that is frivolous, vexatious or lacking in substance; and
- The Company’s commitment to supporting employees who have legitimate complaints or grievances.
Further information:
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