This Policy creates a process for flagging any workplace issues and lets your employees understand how these issues may be resolved. Ensuring a clear grievance policy is in place communicates the Company’s commitment to providing a safe and harmonious working environment, while also helping your management team understand how to investigate and resolve any workplace issues.

Use this Policy if:

• You want to introduce a clear process for raising and addressing any concerns or issues in the workplace;
• You would like to support your employees feel comfortable raising any workplace issues;
• You need to communicate the consequences of unacceptable behaviour by an employee to another employee in the workplace; and
• You need to protect your Company from the risk of disputes or claims that may impact negatively on your workplace productivity or the Company’s reputation.

What does this Policy cover?

• The process for raising any workplace grievances informally, or as a formal complaint;
• Examples of how any grievances raised informally or formally might be addressed and/or resolved;
• How any records relating to grievances in the workplace are managed, and their impact on any employee files;
• External processes available to employees if a workplace issue cannot be managed internally;
• The consequences of employees making a complaint that is frivolous, vexatious or lacking in substance; and
• The Company’s commitment to supporting employees who have legitimate complaints or grievances.

Further information:

• How to handle employee complaints
• Employer liable: Failure to investigate sexual harassment claim
• Employee wellbeing: What's their employer's duty of care
• Employee Handbook