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Outsourcing Agreement

This Outsourcing Agreement provides terms for the provision of outsourced services, on an ongoing basis, like technical support or clerical support.
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Document Overview

This Outsourcing Agreement is drafted to favour the client's interests. Typically, a client would issue such an agreement to a services provider.

What are the benefits of having an Outsourcing Agreement?

Having a well-drafted outsourcing agreement can help ensure that the outsourcing relationship is effective and sustainable over time.

  • It ensures that both parties have a clear understanding of expectations by clearly defining the terms of the outsourced services, including the scope of work, deliverables, pricing and payment terms, intellectual property rights and obligations of parties.

  • It can help reduce the risk of legal disputes arising from the outsourced services by setting out the terms of the outsourcing arrangement in a clear and unambiguous manner.

  • By transferring risks to the service provider, it can help companies to mitigate risks associated with certain business functions, such as regulatory compliance, security or data privacy.

What does the Outsourcing Agreement cover?

The services, equipment and applications that are included;

  • The time when the services will be provided;

  • Fees, invoicing and payment;

  • Reporting on the services;

  • Intellectual property and confidentiality;

  • Use of subcontractors;

  • What is excluded from support; and

  • The minimum standards the environment must meet to qualify for services.

Further information

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