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Document Overview

A Service Level Agreement is a general outline of the scope of the services, and helps you and the other party understand the professional relationship clearly. This can help prevent disputes from arising due to misunderstanding.

Use this Service Level Agreement if:

  • You are providing services to another party; or
  • You are receiving services from another party.

What does the Service Level Agreement cover?

  • Details of Provider and Client;
  • Goals and objectives of agreement;
  • Review of agreement;
  • Service Management;
  • Third party vendors; and
  • General terms

Other names for Service Level Agreement include:

  • Service Level Contract.
  • Icon Australiasuitable for all Australian states and territories
  • Calendarlast updated September 2015
  • Stopwatchunder 15 minutes
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